People skills and active listening go hand in hand; they also exceed the amount of impact one can have with accurate program information and sales skills. 

Active listening is very important when understanding what students need and want.  By being present and reiterating/repeating their needs and questions to be clear in our own understanding we can help them to achieve their goals.   

Try to be actively listening to a person's response instead of partially hearing and thinking of a reply ahead of time.

Great suggestions on clear and confident communication. To listen to what they want in their educational goals and provide them with possible approaches in obtaining their goals. Make clear what you expect back from them in your communications. 

Learning to know ourselves is essential for the development of our skills.

What we are is what we reflect.

How we feel and the way we reflect it directly affects others, whether positively or negatively. It is important to focus on building a personal relationship with ourselves, to positively influence our work and society.

Customer Service is imperative to the success of any organization. I will be more intentional.

For me, letting people go who do not align with the mission and vision of our institution is crucial. Not just that, it may not be time for them to be a part of our institution. Share all the benefits and give them time and space to think about but treat them with respect, nonetheless.

It makes me considered crating a PowerPoint presentation for my school. Visual aids help prospective students to better gauge what it being said and connect.